Frequently Asked Questions
How do I place an order on Crownjewelryandboutique.com?
Ordering on Crownjewelryandboutique.com is easy and safe. Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card or Paypal information. You may also order over the phone, by calling 440-352-1300.
Is it safe to order on Crownjewelryandboutique.com?
Yes, it is safe to order on Crownjewelryandboutique.com. We use industry-standard encryption technologies when transferring and receiving customer data.
What shipping options are available on Crownjewelryandboutique.com?
Continental United States – Enjoy complimentary shipping on orders with destination addresses
International – Enjoy free shipping on all orders over $100.00 USD. (in order to qualify your tansaction must equal $100.00 USD or greater, cannot combine orders to qualify for free shipping)
Shipping Times & Rates
Orders in stock will ship within 1 business day.
For each address within the United States, the following charges apply: Ground shipping: $0.00. Please allow 4-5 business days for all products in stock and available. Items ordered together may not always ship together.
For each International shipment the following charges apply: Cost of shipping per transaction below $100.00 USD is $15.00 with a max weight of 13oz. (Heavier items may require extra shipping costs.) If your order requires more than one shipment, you will only be charged one shipping fee.
More Information on Complimentary Shipping:
• The price of the merchandise must meet the required amount in order to receive complimentary shipping.
• Sales tax does not count toward the total amount.
• Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
Can you ship my order to an international location?
Yes, for each International shipment the following charges apply: Cost of shipping per transaction below $100.00 USD is $15.00 with a max weight of 13oz. (Heavier items may require extra shipping costs.)
Does Crown Jewelry and Boutique offer personal shopping services?
As a complimentary service, our knowledgeable Personal Shoppers are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To contact one of our Personal Shoppers, please call 440-352-1300 or email info@Crownjewelryandboutique.com
How can I make returns or exchanges?
Articles are accepted for credit or exchange in the U.S. if returned in original condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Free shipping is available on initial purchase only. We suggest your return package coes with tracking to insure the delivery.
Returns must be shipped to:
Crown Jewelry and Boutique
Attn: Returns
9570 Mentor Ave. Suite C
Mentor, Ohio 44060
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations, unless originally paid by cash.